Support

Getting in touch

Email us at info@lawnorder.app. It reaches the development team behind the app. Email is the only support channel — there is no phone line and no ticket queue to get lost in.

Reporting a problem

Four things turn a report into something that can actually be fixed:

• What you expected to happen, and what happened instead.
• Roughly when it happened — the date and time of the mow is usually enough to find it.
• Your iPhone model and iOS version, from Settings › General › About.
• The app version, from the bottom of the app’s own Settings tab. Touch and hold it to copy.

A screenshot is worth more than a description for anything involving the map. If the problem is with a particular mow, say which one rather than sending the whole history.

Deleting your account

In the app: Settings › Account › Delete Account. It removes your account and everything recorded under it, and it takes effect straight away rather than queuing a request. You do not need to email anyone to do it, and we cannot undo it afterwards.

Getting a copy of your data

Email info@lawnorder.app and ask, and we will send you a copy of everything stored under your account. There is no button for this in the app yet, so we put the copy together for you when you ask.

Parcel import says there is no data for my address

Parcel lookup covers Connecticut, the District of Columbia, Indiana, Maryland, Massachusetts, Montana, Nebraska, New Hampshire, New Jersey, North Carolina, Utah, Washington, West Virginia, and Wisconsin today, using each state's own public parcel records. Elsewhere there is no public parcel data behind the feature, so the app reports that no data is available for the address — that is the honest answer rather than a fault you can work around by retrying. The other two ways of setting a boundary work anywhere: draw it on the satellite map, or walk the perimeter with your phone.

When searching by address, include the state, so the app knows whose records to search. Dropping a pin on the map needs nothing more.

The map is blank when I have no signal

Recording keeps working. GPS does not need a connection, so the mow is tracked and saved to your phone whether or not you have service, and it syncs when you are back in range. The satellite imagery is different: it is fetched as you pan, so with no connection the map goes grey even though the mow underneath it is being recorded correctly. The app cannot yet download a yard's imagery ahead of time for use offline.

The final number differs from the live estimate

That is expected, and the screen says so while you mow. The percentage during a session is worked out on the phone so it can keep up with you in real time; the number attached to a finished mow is worked out on the server, which measures the same drive more carefully. The live figure is there for immediacy. The finished one is the number of record.

Fixing a mow after the fact

A finished mow cannot be edited or deleted — not where you drove, not when you started and stopped, not which property it was, and not the deck width either. That is deliberate for everything the phone measured: a history you can quietly rewrite is not a record of anything. If a mow is wrong in a way that matters to you, email us and say what is wrong with it.

Privacy

What the app collects, who else receives any of it, and how long it is kept are all set out in the privacy policy.

Data sources

A property's time zone, which decides which calendar day a mow belongs to, is worked out from where the property is. That uses timezone-boundary-builder (github.com/evansiroky/timezone-boundary-builder), which contains information from OpenStreetMap, © OpenStreetMap contributors, and is made available under the Open Database License (opendatacommons.org/licenses/odbl/).